Terms of Service
These Terms of Service govern access to and use of Gentlehillroad website, tools, and professional services including workshops, coaching, and templates. By using the site or engaging our services you agree to these terms and any additional terms in a written engagement. If you do not agree, do not use our site or request services. These terms explain responsibilities, acceptable use, payment, cancellations, and limitations of liability. They are designed to be clear and practical so clients and visitors know how we operate and what to expect from our work together. For client engagements a signed proposal or agreement will take precedence for the scope, fees, and deliverables described there.
Use of services and access
Gentlehillroad provides professional services delivered in person or remotely and access to templates and resources via the website. When you request services we will confirm scope, schedule, fees, and key outcomes in a written proposal. Access to certain materials may require consent to specific terms or an account. Clients agree to provide accurate information, coordinate necessary participants, and make decisions required to deliver the services. We retain the right to refuse service for unlawful or inappropriate requests. Our materials are intended for professional use and adaptation within client teams. Clients may not resell or republish materials externally without prior written permission. We may update tools and templates to improve clarity and performance; when changes affect existing engagements we will coordinate with the client to manage the transition and maintain continuity of work.
Written agreements
Service scope and fees are confirmed in written proposals that govern client engagements.
Fees, invoicing, and cancellation
Fees for services are stated in the proposal or invoice. Standard payment terms are outlined in the engagement document. For workshops and pilot programs a deposit may be required to secure dates. Cancellations or rescheduling requested within a short window before the scheduled delivery may incur fees to cover preparation and opportunity costs. If cancellation is by Gentlehillroad we will refund prepaid amounts for services not delivered or offer an alternative schedule. For ongoing coaching or retainer arrangements the agreement will specify termination notice and any final invoicing. We do not provide refunds for digital templates accessed after delivery unless otherwise agreed. Taxes applicable to services are the responsibility of the client and will be shown on invoices where required by law.
Payment notes
Deposits may be required. Invoices specify payment terms and applicable taxes.
Intellectual property and licenses
Gentlehillroad retains ownership of original materials, training designs, templates, and proprietary content unless otherwise assigned in a written agreement. When clients receive materials for internal use we grant a limited, nonexclusive license to use and adapt the materials within their organization. Redistribution, resale, or publication to external third parties requires prior written permission. Clients are responsible for ensuring that any adaptations comply with copyright and third-party rights. Where third-party content or tools are used in an engagement we will disclose licensing constraints and ensure clients receive necessary rights or alternatives. If a client provides materials to Gentlehillroad for use during an engagement the client represents that it has the necessary rights to share such materials and grants Gentlehillroad a limited license to use them for delivery of services and evaluation purposes.
Ownership
Materials created by Gentlehillroad remain our intellectual property unless explicitly assigned.
Disclaimers and limitation of liability
Gentlehillroad strives to deliver practical and accurate guidance, but outcomes depend on client execution and context. Services and materials are provided as-is and for professional use. Except where prohibited by law, Gentlehillroad disclaims all warranties, express or implied, including warranties of fitness for a particular purpose. To the extent permitted by law, Gentlehillroads total liability for claims arising from or related to services or the site is limited to the fees paid for the specific service giving rise to the claim during the prior 12 months. In no event will Gentlehillroad be liable for indirect, incidental, special, or consequential damages including lost profits, loss of data, or business interruption. Clients agree that these limits are reasonable in light of the fees charged and the nature of the services. If you have specific concerns about risk allocation we encourage discussion and a mutually agreed contract that addresses those matters before engaging services.
Risk allocation
Liability is limited to fees paid for the services that are the subject of any claim to the maximum extent permitted by law.
Governing law and dispute resolution
These terms are governed by the laws of the state of Massachusetts, United States, without regard to conflict of law rules. If a dispute arises we encourage parties to try to resolve it informally by reaching out to our client success team. If informal resolution is not possible disputes will be resolved by the courts located in Suffolk County, Massachusetts, unless the parties agree to arbitration in writing. Each party waives any objection to jurisdiction and venue in those courts. Subject to applicable law, equitable relief may be sought to protect intellectual property or confidential information if necessary. If you are a consumer in a different jurisdiction you may have other rights that apply and nothing in these terms is intended to remove those mandatory protections.
Applicable law
These terms are governed by Massachusetts law and subject to the courts located in Suffolk County unless otherwise agreed.
Changes to these terms
We may update these Terms of Service from time to time. Material changes will be posted on this page with an updated effective date and, when appropriate, notified to clients or account holders. Continued use of the site or services after updates indicates acceptance of the revised terms. For client engagements governed by a signed agreement, terms in that agreement control for the duration of the engagement unless the parties agree otherwise in writing. If you have questions about changes or want clarification about how updates affect an existing engagement contact us at [email protected].
Effective date
The current terms are effective as posted on this page. Check periodically for updates.
Contact and notices
For legal notices, privacy requests, or questions about these terms contact Gentlehillroad at the address and contact points below. Notices may be sent electronically to [email protected] for operational matters. For formal legal notices please use the postal address provided. We will make reasonable efforts to respond promptly to questions and to resolve issues in good faith.
144 Gentle Hill Road, Suite 200
Boston, MA 02130
Phone: +1 (617) 555-0143
Email: [email protected]
Send notices to
Use [email protected] for general matters. For formal notices mail to the office address above.